우리의 운송 절차에 관하여

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28 Responses

  1. Israel2000 댓글:
    10월 17, 2019, 7:48 오후

    Hi, I’m from Spain (Canary Islands) I would like to know the tracking number of my order #42685 and the shipping company. I did my order via express 7 days ago today. Thank you!

    • Michael 댓글:
      10월 17, 2019, 8:27 오후

      Hi Israel,

      We have tried to ship it via DHL to your address. But your address is remote address to DHL dispatch.
      So we need to take parcel back and change it to EMS, you can check it on the dashboard when login.

      You also can check it here: http://parcelsapp.com/en/tracking/EB703925446CN
      EMS is express delivery of the national post.

      • Israel2000 댓글:
        10월 17, 2019, 8:39 오후

        Ok ty Michael

      • Israel2000 댓글:
        10월 21, 2019, 10:32 오후

        Hi again, I am a bit disappointed. Yesterday in the tracking of my order said arrive 24th to 27th of October, and today, it says 21st to 27th of NOVEMBER. I did my order the 9th of October and I paid 21€ for the faster shipping what’s 7 work days. I want to know if that dates are a mistake.

        • Michael 댓글:
          10월 22, 2019, 9:42 오후

          Hi Israel,

          I just view your order and tracking information. It’s delivered by EMS.
          The order will be delivered by EMS if the shipping address is remote address to DHL.

          For the delivery time, we put the estimate time, there will be normal delivery time for most of parcels.
          But it may delay by below reason:
          1, Customs checking – By China Customs or the destination customs.
          2, Many parcels waiting for processing – In China or the destination sorting center.

          • Israel2000 댓글:
            10월 23, 2019, 7:13 오전

            That’s so sad… The shipping companies in Spain are so bad. Well, thank you anyways… Keep in contact.

          • Israel2000 댓글:
            10월 29, 2019, 2:57 오전

            Hi, I made contact with EMS, and they told me that I have to open an incidence with the sender, how can I do that with you guys?

          • Michael 댓글:
            10월 29, 2019, 5:15 오후

            I will contact our forwarder to check this and reply you via email.

  2. SecretAgent 댓글:
    2월 27, 2019, 12:13 오전

    Hey Michael, thank you, when will I be able to see updates from the tracking #?

  3. SecretAgent 댓글:
    2월 26, 2019, 1:08 오전

    Any news? I leave for China early March.. was hoping to get this before I leave.

  4. SecretAgent 댓글:
    2월 24, 2019, 11:01 오후

    Hello, I received an email from you guys letting me know my package was sent via DHL but the tracking number doesn’t work, do you have any actual updates?
    My order is: #15349

    Thanks for the help!

    • Michael 댓글:
      2월 24, 2019, 11:07 오후

      Hi,

      As your shipping address is a remote address to DHL, we need to change ship method to EMS. So there is a delay for the shipping company change. You will see a new tracking number tomorrow.

  5. Morgan 댓글:
    2월 24, 2019, 3:42 오후

    I ordered from you guys 2 weeks ago. I confirmed the sample you sent me. Have not heard from anyone at all and have not been sent a tracking number. Paid good money for This i better get my shit

  6. HT 댓글:
    2월 6, 2019, 10:47 오후

    Hi, I have a problem.
    The product witch I ordered in EMS 7 days express was shipped on Jan. 24th is displayed by EMS tracking, but does not yet reach even Japan. I did it in EMS because I heard that Japan arrives in 5-8 days. What happens? Is it really shipped?

    • Michael 댓글:
      2월 12, 2019, 10:21 오후

      Hi, sorry for the late response due to our holidays here. I Just checked the parcel was returned by customs with this tracking number : EA911133886CN EMS. Now we are sending it to you now.

  7. RS 댓글:
    3월 6, 2018, 4:46 오전

    Hi. I would like to know which shipping company do you guys use if I select the “FREE Shipping on orders over $79 (2 weeks delivered world-wide)” option.

    Is it a private company such as UPS, DHL, Fedex, EMS… or is it standard China Post / HongKong Post?

    Thank you.

    • Admin 댓글:
      3월 6, 2018, 5:18 오전

      Hi,

      Usually we use DHL, FedEx or EMS, it depends on where you are located.

      • RS 댓글:
        3월 6, 2018, 6:10 오전

        Thanks for your reply. Can I ask the package to be sent by China Post / Honkong Post or other similar public shipping company even if I choose that “2 weeks devlivered world-wide” option?

        • Admin 댓글:
          3월 6, 2018, 5:04 오후

          Hi RS,

          Yes, we will follow your instruction. If you already placed an order, please tell me the order number ASAP.

          • RS 댓글:
            3월 6, 2018, 6:13 오후

            Hi. I didn’t make the order yet, but I will type down in the order notes that I want that particular type of shipment . Thank you very much.

          • Admin 댓글:
            3월 6, 2018, 6:38 오후

            Yes, input the information into order notes on check out page

  8. Dennis 댓글:
    12월 13, 2017, 3:22 오전

    Hey there,
    I got a problem, I cant track my order 9493 for a week now. Always get an error massage :/

    • Admin 댓글:
      12월 13, 2017, 4:08 오전

      Hi Dennis,
      The parcel was shipped from Hong Kong Post to England. Now it’s on the way to UK. You will see the tracking details when it arrives at UK. You may see the tracking information soon.

  9. duncan 댓글:
    11월 26, 2015, 4:17 오전

    I wanted to track the order 4906 but I can’t find a tracking number, as the only payment confirmation email I received was from paypal.

    • Admin 댓글:
      11월 29, 2015, 6:33 오후

      Hi Duncan, We already send you the tracking information via our shop Email system.

      Thank you,
      Priscilla